Advertising’s Most Important Word

MarketProfs carried an interesting article – What Is Advertising’s Most Important Word?

Free? No

New? No

Special? No

Cool? Forget It

Sexy? I know only SRK and Sex sells, but no…

Jerry Bader says the most important word is LIKE! It is the only metaphor you need to explain complex concepts and hard to comprehend processes by comparing them to common, everyday knowledge.

He further notes:

My vote goes to the simple, innocuous word “like”: a nondescript word that carries with it all the conceptualization power you need to create a business identity, to form a brand personality, and to position your product or service in the mind of your audience.

SQB : Being Happy!

“When you are five years old, you were happy all the time and somebody had to make you unhappy”
“When you are thirty years old, you are unhappy all the time and somebody has to make you happy….”

Customer Experience : The Grand Bhagwati

An example of wonderful follow-up to your comments.

Everyone of us are familiar with the feedback form given to us at restaurants, airlines etc. Most of us avoid it. Some of us are cynical and are confident that the feedback is just a smart way of collecting more information about us. Then they will attack with more precise and planned marketing missiles.

I recently had been to Dhuan Restaurant at The Grand Bhagwati, Ahmedabad. We provided our feedback. I always give honest feedback and still believe that marketers are good human beings. As usual, I forgot about it until few days back when I received this in courier.

Delighted I was! (Customer delight is one of the top ten abused words in marketing.)

Kudos of the The Grand Bhagwati Team and the person responsible for it. You are one of those FEW GOOD MEN! Now of course, I am going to become little biased towards this restaurant and reward them more by my visits.

Check this out…

TGB Feedback

SQB: Russians, Indians, Americans!

“Inside Intel, we have an expression:

If you have something tough, give it to the Americans.

If you have something difficult, give it to the Indians.

If you have something impossible, give it to the Russians.”
Steve Chase, President, Intel Russia in Fortune

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